Quality Management System for Civil Aviation

Learn the Basics of QMS and Internal Audits in Aviation

What you'll learn
- Explain the structure and purpose of a Quality Management System (QMS), including its relationship with Safety Management Systems (SMS) and regulatory requireme
- Develop and implement a Quality Assurance Program (QAP), including audit planning, execution, follow-up of corrective actions, and documentation of results.
- Plan, organize, and manage an internal audit program, including scheduling, resource allocation, preparing audit plans and checklists, and conducting audits in
- Describe management responsibilities within QMS, including quality policy development, communication of responsibilities, resource allocation, and continuous im

Requirements
- You do not need previous experience in Quality Management Systems (QMS), auditing, or ISO standards.
- All essential concepts—QMS, QAP, SMS integration, audit process, and documentation—are explained from the ground up.
- You only need a laptop, internet connection, and willingness to learn.

Description
Are you working in aviation and want to clearly understand how Quality Management really works in airlines, ground handling, maintenance, or airport operations? This course is designed exactly for you.

It is anintroductory-level coursethat explains Quality Management Systems (QMS) in a simple, clear, and practical aviation language — without unnecessary theory or overly complex ISO terminology. You will learn the strong basics of QMS, including how it is structured in aviation organizations, who is responsible for what, and how quality standards are maintained every day.

You will discover howquality assurance and quality controlwork in real operations, how internal audits are planned and conducted, how findings are written, and how corrective and preventive actions are managed. The course will also explain how QMS connects with theSafety Management System (SMS), and why both systems are essential for compliance, safety, and continuous improvement.

Through real aviation examples, you will understand how procedures are developed, how documentation is controlled, how performance is monitored, and how non-compliances are identified and solved.

Whether you work in ground operations, OCC, CAMO, maintenance, flight operations, cargo, or administration, this course will help you understand the system behindquality, compliance, documentation, and continual improvementin aviation organizations.

No previous knowledge of QMS is required — just basic aviation experience and curiosity. If you plan to work in quality, compliance, or auditing in the future, this course is the perfect starting point.

Who this course is for:
- Ground handling staff, OCC personnel, CAMO, maintenance, flight operations, or administrative staff who are entering quality or compliance roles.
- Newly appointed quality or safety assistants, inspectors, or auditors who need to understand the basics of QMS, QAP, and internal audit programs.
- Aviation students or young professionals who want to build a foundation in quality assurance within airlines, airports, or ground service providers.
- Managers or supervisors in aviation who are not yet familiar with quality systems but want to understand how QMS works in real operations.
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